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- Please download IDM application from App Store or Play Store
- Enter your mobile number
- An OTP code will be sent to your mobile, please enter it then click verify
- Click plus sign button
- Type a Name, then enter FIBER account credentials (Username & Password)
- Please note that you can click on "Add New Account" in case you would like to manage different subscriptions.
- Please go to IDM Website: www.idm.net.lb and click on account management
- Click on Register Now and submit your personal info in order to create a new account
- Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
- Click start using Your Account Management Center
- Choose My Accounts and click on “Click to Add Account”
- Choose Add using the Account’s credentials
- Enter an account name and the below credentials then click on Add account:
- Login:
- Password:
- Choose Back to my Accounts
- Click on Manage
Prepaid: In case you exceed the quota of your metered plan, you can add extra GBs mentioned below
- Extra Traffic 12GB LBP 300000.00 (HT)
- Extra Traffic 24GB LBP 600000.00 (HT)
- Extra Traffic 48GB LBP 1200000.00 (HT)"
Prepaid subscribers: You can add Extra GBs online via credit card or using Service Cards available at IDM’s authorized dealers.
Postpaid subscribers: Please visit our IDM website then refer to the account management page, and submit the uncap request online "under add extra GBs" or via our mobile application, and click on "uncapped traffic"
In case you would like to cap your account, please re-submit the request online via our Website or Mobile App and your request will be executed at the beginning of the subsequent month.
* You can also send an email to ccu@idm.net.lb
Account freezing will cost you 550,000 LBP (HT) per month.
If your payment method is postpaid, the monthly regular fees can be sent by email on a monthly basis, please provide us with your email address by sending an email to ccu@idm.net.lb in order to add your email address, and you will start receiving the invoices on a monthly basis.
You can also go to IDM Website www.idm.net.lb and click on account management, and after registration, you can check your bill under ” My invoices” then“invoice details” and under the same page you can also download your Statement of Account.
Please note that the monthly bills and statement of account can be also checked via our Mobile App under "I want To"click on "My invoices" or "Statement of Account".
The Fiber accounts can be postpaid, where the monthly bills are being withdrawn from the bank account along with the overconsumption or the prorated amount of the previous month if they exist. You are kindly requested to provide us with a bank domiciliation form filled and stamped by your bank.
The Fiber accounts can be also prepaid, where you can refill your account online via credit card (Through IDM mobile App or Website) or at our IDM’s authorized dealers, OMT, Liban Post, Whish, Cash United branches.
From prepaid to postpaid: A bank domiciliation form to be signed and stamped by your bank, submit it online through our Website “under payment method” or send it by email to ccu@idm.net.lb, and the request will be executed upon your current cycle expiry date.
From postpaid to prepaid: Please send an email to ccu@idm.net.lb requesting to change the payment method or submit it online through our Website/Account Management before the end of the month, and the request will be executed at the beginning of the subsequent month.
- Please go to IDM Website: www.idm.net.lb and click on account management
- Click on Register Now and submit your personal info in order to create a new account
- Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
- Click Start using Your Account Management Center
- Choose My Accounts and click on “Click to Add Account”
- Choose Add using the Account’s credentials
- Enter an account name and your account credentials then click on Add account
- Choose Back to my Accounts
- Click on Manage
- To check your bill, click on My invoices, and then you can choose between “Pay invoice” or“invoice details”, and under the same page you can also download your Statement of Account.
- Please note that you can also click on "My invoices" on the Mobile App under "I want to" to check your invoice details or "Statement of account" in case you would like to check your statement of account.
| Plan | price (HT) | |
|---|---|---|
| Unimited Night | LBP 360,000 | 400GB and above |
| Unlimited Weekend | LBP 360,000 | 400GB and above |
| Unlimited Netflix | LBP 360,000 | All Plans |
| Unlimited Social Media | LBP 360,000 | All Plans |
| Unlimited TikTok | LBP 360,000 | All Plans |
| Unlimited Video Conferencing | LBP 360,000 | 400GB and above |
| Parental Control | LBP 180,000 |
You can add 2 unlimited iBoosters per plan, in addition to the Parental Control iBooster
Option 1:
Please visit the nearest dealers; list of neighboring dealers is available on this page www.idm.net.lb/points-of-sale.aspx, OMT, Liban Post, Whish, Cash United branches.
Option 2:
Online via credit card (Website or Mobile App)
Website: Under recharge account two choices will appear: Renew subscription (For monthly renewal or refill extra GBs).
You can click on manage services to refill the Iboosters plans (Unlimited night, weekend etc...) or dual play (Internet & TV).
Choose one from the below payment methods:
- I have a prepaid Card: Please enter the Prepaid Card Pin purchased from our point of sale.
- I have a credit card: Please enter the information required; the amount will be deducted from your credit card account.
The remaining GBs will be lost at the end of cycle.
Unlimited evening service is only available for ADSL users.
- “Add TV bundle” is available for all Internet plans, you can select the desired Internet plan and add a Cablevision TV subscription for a discounted monthly rate:
- Add TV Full Package Subscription without Sports (4 TVs): 13.5 USD (black market rate)
- Add TV Full Package Subscription with Sports (4 TVs): 19 USD (black market rate)
Option 1:
Please download our Mobile application (IDM), under "My Dashboard", click on "Consumption details" .
Option 2:
Please go to IDM Website www.idm.net.lb and click on account management.
- Click on Register Now and submit your personal info in order to create a new account
- Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
- Click Start using Your Account Management Center
- Choose My Accounts and click on “Click to Add Account”
- Choose Add using the Account’s credentials
- Enter an account name and your account credentials then click on Add account
- Choose Back to my Accounts
- Click on Manage, then account status and you can get the traffic usage in the account status, Click on view details in order to get more details about the previous months.
- In the same page, you will be able to check your current plan under Account type along with the expiry date of the service.
Upon reporting the problem, please note that a ticket will be opened, then an automated SMS will be sent to your mobile number.
You can click on the link received in order to get more details about your case status.
Moreover, you can check it also on our IDM Website by following the different steps below:
- Please go to www.idm.net.lb and click on account management
- Click on Register Now and submit your personal info in order to create a new account
- Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
- Click Start using Your Account Management Center
- Choose My Accounts and click on “Click to Add Account”
- Choose Add using the Account’s credentials
- Enter an account name and your account credentials then click on Add account
- Choose Back to my Accounts
- Click on Manage, then in the account status page you will get more details about the status of your case under “my incidents”
The change of plan can be submitted as follows:
Post-paid: You can go to our Mobile App, add your account then click on "Change plan" or please refer to IDM website www.idm.net.lb and click on account management.
After registration, click on "Manage" then “Plan” under “Modify account” and choose the desired plan then click on Change before the end of the month in order to be able to proceed with your request at the beginning of the subsequent month.
Prepaid:
You can simply choose the fiber refill plan requied and recharge it
Option 1:
please go to IDM Website www.idm.net.lb and click on account management.
After registration, please click on "Manage",“Plan” then “Freezing (no internet access) under “Modify account”..
Please note that the freezing fees amounting 550.000 LBP (VAT excluded) will be charged on a monthly basis..
In case you would like to unfreeze your account, you can follow the same steps, then choose the plan, and the service will be automatically reactivated at the beginning of the subsequent month.
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Option 2:
IDM Mobile App under "I want to" then "Change plan".
Prepaid subscribers:
As pause card amounting of 550.000LBP (VAT excluded) should be purchased Online via credit card (Through IDM mobile App or Website) or at our IDM’s authorized dealers, OMT, Liban Post, Whish, Cash United branches. in order to increase your idle time with 30 days.
Please email us to ccu@idm.net.lb confirming your request along with the cancellation’s reason and the team will take care of your request or wait until transferring you to an available representative in order to assist you.
Moreover, you can submit the request online as follows:
- Please go to IDM Website www.idm.net.lb and click on account management.
- After registration, please follow the steps below:
- Click on Manage
- Click on cancel account
- Choose, no thanks proceed to cancellation page
- Add your reason for cancellation
- Password
- Repeat Password
- Click on Submit cancellation
Option 1:
- Please go to IDM Website: www.idm.net.lb and click on account management.
- After registration, please follow the different steps below:
- Click on Manage
- Click on manage my TV bundle
- Enter your Cablevision smartcard number
- Choose your plan then Click on save configuration
- In case you would like to unbundle your account, please follow the same steps then click on “Unbundle”.
Option 2: IDM Mobile App under "I want to" then "Manage my TV Bundle"
Option 1:
Please refer to IDM website www.idm.net.lb to login to account management or to create an account if you are not registered yet once you log in, Under modify account click Modify Bank Account info to download or upload the bank domiciliation form .
Option 2:
IDM Mobile App under "I want to " then "Modify Bank Information"
Option 1:
Please refer to IDM website www.idm.net.lb to login to account management or to create an account if you are not registered yet. Once you log in , please click account info on the left to modify contact details if they are incorrect and to switch subscribe to SMS (notification to be “ON”)
Option 2:
IDM Mobile App under "I want to" then "Account information"
Fiber modem should be installed by our onsite team and cannot be purchased from market.
Technical Issues:
Download attached pdf file for email setup steps
- Normal Hosting: pop.idm.net.lb port 110
- Panel Hosting: mail.domain.com port 110, example mail.xyz.com
- Normal Hosting: smtp.idm.net.lb port 25, or port 587 for non-IDM connection
- Panel Hosting: mail.domain.com port 25, example mail.xyz.com or port 587 for non-IDM connection
Please select your modem type:
Please select your modem type:
Download attached pdf file for Configuration steps
We hope our FAQ helped you answering on all your questions. We deeply value your relationship with us and appreciate your business.