Option 1: Refills through SMS channel, please send an SMS to 81-979 979 containing the pin code
You can use the 4$ service card to:
You have to access the account management page and click on “click here to view basket “then beside active pin code you have to click on freeze or unfreeze button.
Refer a friend is an option available on account management that allows you to get 1 Month Free subscription (on your existing ADSL / VDSL plan) against each referred account once it becomes ready for activation.
You have to access the account management page and click on account info to modify your contact details and enable SMS service.
All the details can be found under here.
The ADSL prepaid cards are available at our shops in Holcom Building and Hamra, OMT, LibanPost, Whish and you can find the list of neighboring dealers on this page www.idm.net.lb/points-of-sale.aspx.
If your payment method is postpaid, the monthly regular fees can be sent by email on a monthly basis, please provide us with your email address by sending an email to email@example.com in order to add your email address, and you will start receiving the invoices on a monthly basis.
From prepaid to postpaid: A bank domiciliation form to be signed and stamped by your bank, or submit it online through our Website “under payment method” and the request will be executed upon your current cycle expiry date.
From postpaid to prepaid: Please send an email to firstname.lastname@example.org requesting to change the payment method or submit it online through our Website before the end of the month, and the request will be executed at the beginning of the subsequent month.
The change of speed or quota of your ADSL can be submitted as follows:
Please email us to email@example.com confirming your request along with the cancellation’s reason and the team will take care of your request or wait until transferring you to an available representative in order to assist you.
Moreover, you can submit the request online as follows:
Every customer is entitled for 30 idle days since the beginning of his subscription, they decrease whenever the account is not refilled upon expiration and during which the account is considered as frozen instead of canceled.
Thus service cards $8 shall be needed in order to increase idle time once it reaches less than 6.
Currently, you can only have up to 2 cards in the basket. In case you already have 2 cards or more in the basket, the “Renew" button in Account Management and Mobile Application will disappear and you cannot add anymore.
Wrongly renewed service cards can be switched from: