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- Please download IDM application from App Store or Play Store
- Enter your mobile number
- An OTP code will be sent to your mobile, please enter it then click verify
- Click plus sign button
- Type a Name , then enter 4G account credentials (Username & Password)
- Please note that you can click on "Add New Account" in case you would like to manage different subscriptions.
- Please go to IDM Website: www.idm.net.lb and click on account management
- Click on Register Now and submit your personal info in order to create a new account
- Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
- Click Start using Your Account Management Center
- Choose My Accounts and click on “Click to Add Account”
- Choose Add using the Account’s credentials
- Enter an account name and the below credentials then click on Add account:
- Login:
- Password:
- Choose Back to my Accounts
- Click on Manage
Please visit our IDM website then refer to the account management page, and submit the uncap request online "under add extra GBs" or via our mobile application, and click on "uncapped traffic"
In case you would like to cap your account, please re-submit the request online via our Website or Mobile App and your request will be executed at the beginning of the subsequent month.
* You can also send an email to ccu@idm.net.lb
If your payment method is postpaid, the monthly regular fees can be sent by email on a monthly basis, please provide us with your email address by sending an email to ccu@idm.net.lb in order to add your email address, and you will start receiving the invoices on a monthly basis.
You can also go to IDM Website www.idm.net.lb and click on account management, and after registration, you can check your bill under ” My invoices” then“invoice details” and under the same page you can also download your Statement of Account.
Please note that the monthly bills and statement of account can be also checked via our Mobile App under "I want To"click on "My invoices" or "Statement of Account"
The 4G accounts can be postpaid, where the monthly bills are being withdrawn from the bank account along with the overconsumption or the prorated amount of the previous month if they exist. You are kindly requested to provide us with a bank domiciliation form filled and stamped by your bank.
The 4G accounts can be also prepaid, where you can refill your account online via credit card (Through IDM mobile App or Website) or at our IDM’s authorized dealers, OMT, Liban Post, Whish, Cash United branches.
From prepaid to postpaid: A bank domiciliation form to be signed and stamped by the bank,submit it online through our Website “under payment method” or send it by email to ccu@idm.net.lb and the request will be executed upon your current cycle expiry date.
From postpaid to prepaid: Please send an email requesting to change the payment method or submit it online through our Website, and the request will be executed at the beginning of the subsequent month.
When you consume the monthly quota before end of cycle, please note that you have to start a new cycle since you can’t refill extra traffic if you have a prepaid account.
Option 1: Please visit the nearest dealers; list of neighboring dealers is available on this page www.idm.net.lb/points-of-sale.aspx, OMT, Liban Post, Whish, Cash United branches.
Option 2: Online via credit card (Website or Mobile App)
Website: Under recharge account two choices will appear: Renew subscription (For monthly renewal or refill extra GBs).
You can click on manage services to refill the Iboosters plans mentioned above (Unlimited night, evening etc..) or dual play (Internet & TV).
Choose one from the below payment methods:
- I have a prepaid Card: Please enter the Prepaid Card Pin purchased from our point of sale.
- I have a credit card: Please enter the information required; the amount will be deducted from your credit card account.
Quota of cycle is not cumulative and remaining GBs will be lost at the end of cycle.
Please make sure to choose the plan required during the refill process in order to be able to change your plan upon recharging your account.
No need to renew your account on monthly basis to keep SIM card active but you have to renew and use it at least once every 6 months.
If the Auto Refill is turned on, whenever you first reach your expiry date or your monthly quota the account will be automatically renewed if the available credits cover your next refill plan.
If the Auto Refill is turned off, please click on Renew Choose the plan required Renew from available credits.
How can I change my 4G plan?
Post-paid: You can go to our Mobile App, add your account then click on "Change plan" or please refer to IDM website www.idm.net.lb and click on account management.
After regristation, click on "Manage" then “Plan” under “Modify account” and choose the desired plan then click on "Change" before the end of the month in order to be able to proceed with your request at the beginning of the subsequent month.
Prepaid:
- IDM Website: Log in to your account via our account management center, click on "Modify Account", then "Plan", choose the plan required then click on Change.
- Mobile App: Log in to your account via our IDM mobile application then click on CHANGE PLAN and choose the plan required.
Please email us to ccu@idm.net.lb confirming your request along with the cancellation’s reason and the team will take care of your request or wait until transferring you to an available representative in order to assist you.
Moreover, you can submit the request online as follows:
- Please go to IDM Website www.idm.net.lb and click on account management.
- After registration, please follow the steps below:
- Click on Manage
- Click on cancel account
- Choose, no thanks proceed to cancellation page
- Add your reason for cancellation
- Password
- Repeat Password
- Click on Submit cancellation
Option 1: Please refer to IDM website www.idm.net.lb to login to account management or to create an account if you are not registered yet. once you log in , please click account info on the left to modify contact details if they are incorrect and to switch subscribe to SMS (notification to be “ON”)
Option 2: IDM Mobile App under "I want to" then "Account information"
Unlimited services and parental control are only available for Fiber and ADSL users.
Option 1:
Please download our Mobile application (IDM), under "My Dashboard", click on "Consumption details".
Option 2:
Please go to IDM Website www.idm.net.lb and click on account management.
- Click on Register Now and submit your personal info in order to create a new account
- Once you click on Register, you will receive a verification code by SMS, please enter it and click on verify
- Click Start using Your Account Management Center
- Choose My Accounts and click on “Click to Add Account”
- Choose Add using the Account’s credentials
- Enter an account name and your account credentials then click on Add account
- Choose Back to my Accounts
- Click on Manage, then account status and you can get the traffic usage in the account status, Click on view details in order to get more details about the previous months.
- In the same page, you will be able to check your current plan under Account type along with the expiry date of the service.
Our 4G SIM card is only compatible with our router.
Technical Issues:
Download attached pdf file for email setup steps
- Normal Hosting: pop.idm.net.lb port 110
- Panel Hosting: mail.domain.com port 110, example mail.xyz.com
- Normal Hosting: smtp.idm.net.lb port 25, or port 587 for non-IDM connection
- Panel Hosting: mail.domain.com port 25, example mail.xyz.com or port 587 for non-IDM connection
Click on the modem type:
Click on the modem type:
Download attached pdf file for Configuration steps
We hope our FAQ helped you answering on all your questions. We deeply value your relationship with us and appreciate your business.