Terms & Conditions

Service Modification

IDM reserves the right to modify or change its services' prices, terms and conditions without prior notice according to the market requirements.

Inappropriate Account usage

This service may only be used for lawful purposes. Materials and/or transmissions in violation of Lebanese Republic regulations is prohibited. This includes, but is not limited to, any hacking activity, threatening or obscene material, or material protected by trade secret.

IDM or other relevant authorities may determine from time to time inappropriate usage of this account and the privilege may be revoked at IDM discretion. Should this occur, the Customer will be informed in writing of this action.

Customers sending massive e-mails (commercial or junk) will not be tolerated and will result in their automatic account termination.

Misuse of Information

Use of any information obtained via this service is at Customer’s risk. IDM specifically denies any responsibility for the accuracy or quality of information obtained through its service.

Security and Privacy Violation

For security reasons, IDM strongly recommend to its Customers after activating their account to change the login password through the interactive on-line service available on the IDM web site.

Even though equipped with high-standard security devices, IDM cannot be responsible for security problems, privacy violation, junk e-mail or any damage that may arise to the Customer due by the action of hackers or network trouble-makers.

IDM internal e-mail database

IDM has created its own commercial email data base for its internal use. In case the Customer wants to remove his name from IDM internal database, he shall send his request to support@idm.net.lb

IDM Mail Box & E-mail Size Limitation

The user's E-mail addresses provided by IDM is considered by the company as an official mean of communication.

IDM DSL account offers 1 Mailbox of 250 MB of storage capacity, The outgoing/incoming emails that can be sent/received are maximum 30 MB (including the headers), each e-mail could be addressed to a maximum of 20 different addresses at a time, in order to limit unsolicited usage of e-mail.

A warning message to the users will be sent when they reach 80 % of their capacity. Each email message received for a full mailbox, will be rejected with a "Mailbox Quota Exceeded" error message.

Service Warranties

With respect to the service provided, IDM makes no warranties of any kind, whether expressed or implied, including any implied warranties or fitness of the IDM service for a particular purpose. IDM takes no responsibility for any damages suffered by the Customer including, but not limited to, lost savings, lost profits or lost opportunities, loss of data from delays, nondeliveries, misdeliveries, or service interruption caused by Customer’s errors and/or omissions or any other unpredicted cause.

Send all correspondence to IDM sal, Jisr el Bacha, El Bacha Garden Bldg, Beirut, Lebanon.

Direct all questions via e-mail to: support@idm.net.lb

Account Renewal

The contract is valid for 1 month. It will be automatically renewed under the same conditions unless IDM is notified by the Customer 7 days before the end of the month.

Account Cancellation/Suspension

The Customer can Cancel or Suspend his account at any time, by sending a written notice to IDM, via e-mail to the Customer Support to support@idm.net.lb or a FAX to (01) 01-56 00 65 ext. 8048.

Cancellation terminates completely the access to the service. Suspension maintains the Customer’s username and mail-box active on the IDM server for a period of 3 months.

IDM reserves the right to cancel the access to the service with written notice, reimbursing unused fees where appropriate on a pro-rated basis 15 days prior to the contract terms.

Required Documents
  • copy of ID
  • For Credit Card customers: copy of a valid Credit Card or Credit Card form provided by IDM
  • For Direct Bank Withdrawal customers: Direct Bank Withdrawal form provided by IDM to be filled and approved by the customer’s bank
Direct Debit Customers

The account of Customers paying through Direct Bank Withdrawal will be activated only upon the receipt of the Direct Bank Withdrawal signed by the Customer’s bank.

Credit Card Customers

When the Credit Card expires, the Customer must send to IDM a signed copy of the new Credit Card, otherwise his account will be automatically suspended.

In the event that a Credit Card charge is denied, the Customer will be notified and must render payment in cash. Late payment will result in a 10% surcharge penalty on the balance amount.

Monthly payment

IDM monthly services shall be paid in advance. IDM Billing cycle is calculated on a 30-days basis, starting the beginning of the month. Subscriptions effected in the middle of the month for the first period will be charged pro-rata, accordingly.

Non-consumed hours

Connection hours not used during any given month will not be transferred or credited to any other month.

Additional hours

Customers exceeding their purchased monthly connection time will be billed by electronic mail the next month.

Customers prepaying in months increments will be billed for additional hours the next month at the current rate.

Returned payment

In case of returned payment, IDM is authorized to automatically stop the Customer’s account.

Investigation Procedure

In case of any misuse by any IDM internet user and you desire information about such customer, kindly note that such information is highly confidential and cannot be disclosed to any other party, without an official request from the Public Prosecutor before the Court of Appeal in Beirut.

Upon receiving the official request (signed and stamped), IDM will take 48hrs to 5 working days to disclose the requested info provided, it is available in its log files.

For further clarification, please feel free to contact IDM’s head Office.

Saving your Credit Card or Debit Card details in an encrypted and well protected environment will allow you, when needed, to make payments to IDM in a very simple, fast, yet highly secure method.

Card Data will be encrypted and stored only at the Payment Gateway (Bank Audi), in a highly secure environment compliant with worldwide norms and regulations. IDM will only store a secure and unique identifier: The “Token”, generated by the Payment Gateway. Only the cardholder can initiate a transaction, authorizing IDM to use this Token in order to process a payment due to IDM.

By saving the Credit Card or Debit Card information, you will no longer need to provide the full card data every time you make a purchase or a refill. You will only have to provide your card’s CVV number for every payment. The unique Token is the only card related information that IDM will pass to the Payment Gateway in order for a payment to be collected.

By providing your CVV number at the Payment Gateway’s page, you are authorizing IDM to charge that card with the due amounts related to a purchase or a refill through IDM’s website.

You can remove a saved card at any time through IDM’s website. Removing a saved card however, does not in any means revoke IDM’s right to unsettled amounts incurred in connection with services offered by or through IDM and does not entail any modification to these services.

IDM will process all payments in US Dollars. Where your payment through the saved Debit Card or Credit Card involves a currency conversion, by saving a Debit Card or a Credit Card you consent to and authorize the card issuer bank to convert the currency accordingly.

In connection with your use of IDM’s website, your Account, or IDM’s Services, or in the course of your interactions with IDM, a User or a third party, you will not:

  • Use your Account or the Services in a manner that IDM, Credit Card or Debit Card issuer or our bank acquirer and/or payment processors reasonably believe to be an abuse of the bank’s reversal process, credit card system or a violation of credit card association rules
  • Use the Service to test credit card behaviors
Purchased Idle Days:

Idle Days accumulated by activating one or more pause cards. These Idle Days allow an ADSL line to remain valid while the Internet subscription is not renewed. An ADSL line without remaining Idle Days, or without an active Internet subscription is considered as expired and will be canceled.

  • The IDM Idle Days policy applies to Prepaid ADSL accounts.
  • Purchased Idle Days accumulate from month to month when one or more pause cards are activated into the account.
  • A subscriber can fill in any number of Pause cards into an account. Unused Pause cards will be added to the Pause cards queue.
  • When the number of Purchased Idle Days reaches 5 for an account, the system will automatically activate one of the cards pending in the Pause cards queue and a number of Purchased Idle Days corresponding to the account’s subscription plan is added to the account’s already available Purchased Idle Days balance.
  • If the number of available Purchased Idle Days in an account is above 5, all Pause cards filled into that account will be added to the pending Pause cards queue. The balance of Purchased Idle Days will remain unchanged. If the number of available Purchased Idle Days in the account is less than or equal to 5, one Pause card will be activated and a number of Purchased Idle Days corresponding to the account’s subscription plan is added to the account’s already available Purchased Idle Days balance; the remaining Pause cards will be added to the pending Pause cards queue.
  • If a subscription expires by quota, and is renewed before the expiry of the subscription’s 30 days time period, remaining unused days will not be considered as Idle Days, and will not be added to the account’s Idle Days balance.
  • Only Purchased Idle Days acquired by activating a pause card will be added to an account and will accumulate.
  • If an account’s Internet subscription expires by Quota, the system will start deducting from the remaining Purchased Idle Days. When all Purchased Idle Days are consumed, i.e. when the number of remaining idle days reaches ZERO, IDM has the right to cancel the DSL account without any prior notice.