Fair Use Policy
While the vast majority of our customers use our services considerately and their usage levels during peak hours don't disproportionately affect the shared network capacity, we know that a very small number of subscribers use an excessive amount of network bandwidth at peak time. Those users engage in substantial continuous download activity of a level greatly exceeding the norm for a residential service, to an extent that can impair the performance of the network, decreasing thereafter the speed of the broadband service available to all other users.
To guarantee that all the subscribers of IDM have an enjoyable experience while using the Internet, IDM has put in place the Fair Use Policy (FUP) to ensure that there is an optimal service for all subscribers and that the service is fairly used by everyone.
If an account’s usage exceeds the limits IDM deems fair and reasonable for a residential broadband service during given periods, these limits being THREE TIMES the computed average subscriber consumption for the subscriber’s specific account type, IDM will apply daily and monthly speed limiting restrictions during these periods to the account in question, where daily limiting restrictions are reset every day and monthly limiting restrictions are reset at the end of the subscription’s billing cycle. If the usage for this account continues to be very high during these periods, IDM reserves the right to modify or stop the service (or any part thereof), either temporarily or permanently, without any prior notice.
ONLY very few subscribers who make inappropriate use of the service will however be affected by this policy. The rest of the subscribers who do not for example constantly download or upload videos, songs or very large file are unlikely to be affected by the Fair Use Policy.